Policies & Support
- Why was I unpaired from a vendor, and what are the next steps?
- Why has my Trexity account been suspended?
- What's the process for renouncing a route that I accepted by mistake?
- What types of businesses partner with Trexity?
- What kinds of delivery services are available through Trexity?
- What is the process for contacting support through the app?
Safety & Incidents
- Why was my pay adjusted after being flagged for a delivery issue?
- What steps should I take if I'm involved in a car accident while completing a delivery?
- What should I do if my vehicle breaks down during a delivery?
- What should I do if my drop-off photo fails to upload due to network issues?
- What should I do if a package becomes damaged while it's in my possession?
- What should I do if I get a flat tire during a delivery?
App & Technical Support
Challenges & Rewards
Performance & Ratings
- What does it mean if my loyalty status is "Trexity Pro"?
- What does it mean if my loyalty status is "Good Standing"?
- What does it mean if my loyalty status is "Elite"?
- What does it mean if my loyalty status is "At-Risk"?
- What are the different loyalty tiers in Trexity?
- Why did my completion rate drop?
Pay & Earnings
- How do I use Instant Payout to cash out my earnings?
- How are payments calculated for deliveries?
- How and when will I be paid?
- Am I eligible for a wait-time bonus if a pickup takes longer than expected?
- My payout keeps failing. Is there a problem with my account?
- My bank is requesting a payout trace ID. Where can I locate this information?
Deliveries
- What steps should I take if a conflict arises with a merchant during pickup?
- What should I do if the merchant location is closed when I arrive for pickup?
- What is the process for completing a pickup?
- If an order doesn't have a label at pickup, should I still proceed with collecting it?
- What steps should I follow to complete a signature proof of delivery?
- What steps should I follow to capture clear photo proof of delivery?
Getting Started
- Courier Code of Conduct
- Best Practices (driving, handling packages)
- Which cities does Trexity currently operate in for courier opportunities?
- What information/documents are required when creating a Trexity account?
- Is the Trexity Driver app available on both iOS and Android?
- How can I sign up to become a Trexity courier?