Policies & Support
- Am I allowed to use someone else's Trexity account, such as a family member's to complete deliveries?
- Am I eligible to receive tips for my deliveries?
- I required to register for GST/HST as a Trexity driver?
- Are parking ticket fees reimbursed by Trexity?
- Is street parking eligible for reimbursement through Trexity?
- Do I need to use the email address linked to my Trexity account when contacting the courier team?
- How can I submit feedback about the app or a recent delivery?
- How long will my account suspension last?
- How do I contact support when I’m not on a delivery?
- Is phone support available to couriers at Trexity?
- What are the do’s and don’ts while delivering?
- What is Trexity's protocol if a courier is bitten by a dog during a delivery?
- What is the process for contacting support through the app?
- What kinds of delivery services are available through Trexity?
- What types of businesses partner with Trexity?
- How do I renounce (cancel) a route I’ve accepted?
- Why has my Trexity account been suspended?
- Why was I unpaired from a vendor, and what are the next steps?