Policies & Support
- Why was I unpaired from a vendor, and what are the next steps?
- Why has my Trexity account been suspended?
- What's the process for renouncing a route that I accepted by mistake?
- What types of businesses partner with Trexity?
- What kinds of delivery services are available through Trexity?
- What is the process for contacting support through the app?
- What is Trexity's protocol if a courier is bitten by a dog during a delivery?
- What delivery limitations or restrictions apply when using Trexity?
- Stripe is requesting a business website, but I don't own a business. What should I enter in this field?
- Is phone support available to couriers at Trexity?
- If I don't have an active delivery, how can I contact support for assistance?
- How long will my account suspension last?
- How can I submit feedback about the app or a recent delivery?
- Do I need to use the email address linked to my Trexity account when contacting the courier team?
- Are street parking expenses eligible for reimbursement through Trexity?
- Are parking ticket fees reimbursed by Trexity?
- Am I required to register for GST/HST as a Trexity driver?
- Am I eligible to receive tips for my deliveries?
- Am I allowed to use someone else's Trexity account, such as a family member's, to complete deliveries?