Couriers must use the email address associated with their Trexity account when contacting support. This allows for proper account verification and ensures timely and accurate assistance.
All inquiries must be sent from the primary email address linked to your Trexity account. This applies to all types of requests, including:
- Fare reviews
- Account inquiries
- Delivery-related concerns
Good to know:
The system will automatically verify the sender’s email against the courier’s account credentials. If an email is received from an unrecognized or secondary email address:
- The ticket will be automatically closed.
- The sender will be prompted to resubmit the request using the correct email address.
Failure to use the registered email address will result in delays or inability to process the request.
Couriers are responsible for ensuring their contact email is accurate and up to date within their account.