Yes; Couriers must use the email address associated with their Trexity account when contacting support. This allows proper account verification and ensures timely and accurate assistance.
All inquiries must be sent from the primary email address linked to your Trexity account. This applies to all types of requests, including:
- Fare reviews
- Account inquiries
- Delivery-related concerns
Good to know:
Failure to use the registered email address will result in delays or inability to process the request.
Couriers are responsible for ensuring their contact email is accurate and up to date within their account.