Couriers on the Trexity platform are classified as independent contractors, not employees. As such, they are not automatically covered under employee-based insurance programs, including Ontario’s Workplace Safety and Insurance Board (WSIB), unless they have independently opted into such coverage.
Trexity does not provide workers’ compensation benefits; however, couriers have access to several options under Ontario law.
Seek Medical Attention
- Obtain immediate medical care for any injuries sustained.
- Continue follow-up treatment through:
- OHIP (Ontario Health Insurance Plan)
- Your personal health insurance provider
Report the Incident to Local Authorities
- File a report with your local municipality, depending on your province:
- Calling 311
- Submitting a report online through municipal animal services
- Animal Control may investigate the incident and provide further guidance.
Vancouver
- Visit the City of Vancouver reporting portal
- Submit a dog incident report
- Provide:
- Incident location and details
- Animal description (breed, colour, identifying features)
- Photos (if available)
- Your contact information
Alberta
- Call 403-347-2388 or visit Bylaw Enforcement to register a complaint.
- Be prepared to provide:
- Your name, address, and phone number
- Date, time, and location of the incident
- Animal details (breed, size, colour, identifying features)
- Witness information (if available)
- Address where the animal resides (if known)
Winnipeg
- Complete the official Animal Services complaint form
- Include:
- Incident details
- Animal description
- Location and time of occurrence
Halifax
- Report the incident through the provincial health reporting system
- Follow guidance related to cat and dog bite reporting
- Provide all relevant incident and personal details
Understand Legal Rights
- Under the Dog Owners' Liability Act, dog owners in Ontario are legally responsible for injuries caused by their dogs, regardless of intent.
- Couriers may pursue a civil claim against the dog owner if applicable.
Review Personal Insurance Coverage
- If applicable, submit a claim through:
- Personal accident insurance
- Disability insurance
- Independently obtained WSIB coverage
Notify Trexity
- Report the incident to Trexity Support for internal documentation and safety review.
- Trexity will:
- Retain the report for records
- Cooperate with any official investigations if required