Deliveries
- What steps should I take if a conflict arises with a merchant during pickup?
- What should I do if the merchant location is closed when I arrive for pickup?
- What is the process for completing a pickup?
- If an order doesn't have a label at pickup, should I still proceed with collecting it?
- What steps should I follow to complete a signature proof of delivery?
- What steps should I follow to capture clear photo proof of delivery?
- What should I do if the app directs me to an address that doesn't exist?
- What should I do if a package scans red instead of green?
- What should I do if a customer refuses to accept the order?
- What is the process for handling returns, and is compensation provided for them?
- What is the process for completing a drop-off?
- What is Trexity Go's pickup and delivery process?
- What can I expect from my first delivery on the platform?
- What are PIN deliveries, and what steps are required to complete them?
- Is it acceptable to leave a PIN-required delivery at the customer's door if they are not home?
- If I'm delivering to a condo or apartment and there's no buzzer code and the customer doesn't respond, where should I leave the package?
- If I feel unsafe completing a delivery, who should I contact for assistance?