Couriers must attempt contact before contacting Support for the next steps.
Verify Store Status
Upon arrival:
- Knock on the business door to check for staff presence.
- Attempt to call the merchant once through the app.
If No Response from Merchant:
- Access Support through the Trexity Driver App by selecting Help.
- Notify the Support Team that the merchant location appears closed.
Provide Supporting Evidence
Submit clear photos to Support, including:
- Storefront image showing the business is closed
- Store signage displaying business hours (if available)
- Closed sign on the door (if present)
- Interior view (if visible) showing lights are off or no activity
- Wait for instructions from the Support Team before taking further action.
- Support will advise on next steps (e.g., cancellation).