Courier safety and professionalism are the top priorities. In the event of a conflict with a merchant, couriers must disengage immediately and escalate the situation to Support.
If a conflict arises:
- Remain calm and professional
- Do not engage in arguments or escalation
- Immediately leave the merchant location and return to your vehicle.
Contact Support through the app by selecting Help. Notify the Support Team of the situation and provide:
- A brief description of what occurred
- The merchant location and order details
- The Support Team will assess the situation and provide next steps.
- If required, the order will be removed from your route.
Important Note:
- Couriers must prioritize personal safety at all times.
- Conflicts must be reported immediately to ensure proper documentation and resolution.
- Couriers should not attempt to resolve disputes independently if safety is at risk.