When reporting an integration API error, please provide the following details to help us resolve the issue efficiently:
- Integration Type
- Confirm which platform you’re using (e.g., Shopify, Lightspeed, Zapiet, etc.).
- Include what stage the error occurred (before checkout, during checkout, or after checkout).
2. Error Screenshot
- Attach any screenshots of the error message you’re encountering.
3. Error Duration
- Let us know how long the issue has been occurring and how many orders have been affected.
- Include examples of any routes or orders that have been affected by this error.
These issues are handled by our Integration Specialists. You can reach them by emailing the above information to merchant@trexity.com.