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Frequently Asked Questions

Frequently Asked Questions

Find quick answers to the most common questions about using our platform

Merchant Frequently Asked Questions

What is Trexity’s Photo Proof of Delivery protocol?
What is Trexity’s claim process?
How can I contact my account manager for help with API issues?
Can Trexity provide access to past customer delivery details?

Courier Frequently Asked Questions

I’m having issues completing my delivery. What should I do?
How can I delete my Trexity account?
My payout didn’t go through, how I can resolve this?
My account status currently shows as “At-Risk.” why?
How can I opt in or out of alcohol deliveries on the app?
How do I update my pickup zone?

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