Tracking notifications are sent to the contact details entered on the order.
If you enter your own email or phone number instead of your customer’s:
- You will receive tracking notifications via email and SMS.
- Your customer will not receive live delivery or post-delivery updates.
Some customers may not provide their contact details, such as an email address or phone number. Since this information is required to create an order, merchants may enter their own contact information instead.
In some cases, such as gift deliveries, the sender may not have the recipient’s contact details, so the merchant will also use their own information for the order.
Tracking Live Delivery Updates:
- Log in to your Merchant Portal.
- Navigate to Routes > Out for Delivery or Completed.
- For orders marked Out for Delivery or Completed, view the arrival and completion times in the Timings section.
Important Note:
Even if you are not listed as the contact, you can still monitor delivery progress directly in your Merchant Portal.
To ensure your customer receives real-time tracking notifications, always enter their correct email and phone number when creating the order.
If tracking updates are not being received, confirm that the contact information on the order is accurate.