Getting Started
- Customize your Views in your Trexity Portal
- How to Use Postal Codes to Set Trexity Delivery Rates on Your Website
- Trexity Overview (Video)
- Where can I submit product feedback or feature requests?
- Where can I sign up to become a Trexity merchant?
- What is the difference between staff users and accounting users?
Policies & Support
- What items are prohibited from delivery?
- What is the Same Day delivery service?
- What is the Next Day delivery service?
- What is the Direct delivery service?
- What is the Batch delivery service?
- What are the Same Day Zones for each market?
Integrations & API
- Integrating with Zapiet - Pickup + Delivery
- Guide to Getting Started with Shopify
- How Does Trexity’s Shopify Integration Work?
- Integrating with Lightspeed
- Integrating with 2Ship
- Who should I contact to set up or manage API rules?
Billing & Invoices
- When do cancellation fees apply?
- I noticed a discrepancy on my invoice. Who should I contact?
- How is delivery pricing determined?
- How do I replace my credit card information?
- How do I read and understand my invoice?
- How do I find Trexity’s billing terms and conditions?
Courier Guidelines
- What steps are taken when a courier does not adhere to delivery guidelines or behaves unprofessionally?
- How can I tip a courier?
- Can customers tip couriers, and can I manage this setting?
- Can I request that a courier not return to my location after a delivery?
- Can I grant couriers access to my store after hours?
Delivery Issues & Follow-Up
- Will photo-proof deliveries be left outside if entry to the building is unavailable?
- What should I do if a courier misses a pickup or leaves packages behind?
- What is Trexity’s Claim Process?
- What happens when a non-PIN delivery fails?
- If my packages are heavy, can the courier bring a dolly?
- If my package is damaged during transit, how do I file a claim?
Pickup & Drop-off
- Schedule a Trexity Pickup to a ChitChats Warehouse
- What proof of delivery methods are offered?
- What does the customer see on their tracking link?
- Is staff supervision required for pickups?
- How is delivery handled if the customer doesn’t have the PIN?
- Do couriers have access to the customer’s 4-digit PIN?
Tracking & Notifications
Managing Orders
- Can Trexity provide access to past customer delivery details?
- Put on hold, cancel, or delete a route
- Why am I unable to view deliveries across all locations on my account?
- Where can I check an order’s delivery ETA?
- What pickup time should I typically expect?
- What is the maximum number of labels allowed per order?
Creating Deliveries
- How to Import Deliveries
- Why wasn’t an order included in a batch?
- Where can I access the CSV import template?
- When returns happen, who pays for them, and how are returned items retrieved?
- What pickup windows are available?
- What is batching?