Delivery Issues & Follow-Up
- Will photo-proof deliveries be left outside if entry to the building is unavailable?
- What should I do if a courier misses a pickup or leaves packages behind?
- What is Trexity’s Claim Process?
- What happens when a non-PIN delivery fails?
- If my packages are heavy, can the courier bring a dolly?
- If my package is damaged during transit, how do I file a claim?
- If a delivery arrives after the promised time, how do I request reimbursement?
- How should customer complaints about delivery be handled?
- How do I receive delivery notifications as a merchant?
- How are packages handled if they exceed size or weight restrictions?
- Does Trexity provide an overnight facility for securely storing return packages?
- Can I reroute or request a return for a delivery?
- A customer says their package wasn’t delivered. How can I verify this?