Yes — reroute and return requests are possible, but they must be handled through Support.
Return or Reroute Requests:
If you need a package:
- Returned to your location
- Rerouted to a different address
- Please contact Trexity Support at 647-TREXITY as soon as possible.
Because reroutes and returns depend on the courier’s location and delivery stage, contacting Support immediately ensures the fastest resolution and minimizes additional fees.