If you’re experiencing issues with the app during a live delivery (e.g., locked out or technical difficulties), please follow the steps below based on your situation:
Locked out of the app (unable to sign in or access Support chat):
- Send an email to support@trexity.com outlining the issue (e.g., unable to access the app, app not opening).
- Include the following information in your email to assist with troubleshooting:
- Description of the issue
- Device type (iOS or Android)
- Current delivery status (if applicable)
- Any relevant screenshots (if available)
- Our team will escalate the issue to the appropriate department for further investigation.
- You will be contacted with next steps once the issue has been reviewed.