A decrease in completion rate occurs when a courier renounces a delivery after it has been accepted.
Once a delivery is accepted, it is expected to be completed. Renouncing an accepted delivery is recorded as an incomplete action and will negatively impact the completion rate.
How to improve my completion rate:
- Only accept delivery offers you are confident you can complete within the required timeframe.
- Avoid renouncing deliveries after accepting them.
- Complete all deliveries promptly and accurately, ensuring instructions are followed and misdeliveries are avoided.