The At-Risk status indicates that a courier’s performance has fallen below Trexity’s required standards. Couriers in this category may be subject to restricted access to delivery opportunities and potential account review.
Causes of At-Risk Status
- Low Completion Rate – falls below 30%
- Account Infractions
- Misdeliveries (delivered to the incorrect address)
- Business or customer complaints
- Failure to follow delivery instructions
- Failure to complete accepted deliveries
- Repeatedly accepting and not completing deliveries
- Renouncing deliveries after acceptance
Good to know:
Couriers in the At-Risk tier may experience:
- Reduced access to delivery opportunities
- Loss of priority for batch routes and delivery drops
- Increased monitoring of account activity
- Risk of temporary or permanent deactivation if performance does not improve.
How to improve:
- Only accept deliveries they can complete
- Follow all delivery instructions carefully
- Ensure accurate and successful drop-offs
- Maintain consistent and reliable performance