How can I reschedule a single order from a batch?

To reschedule one order within a batch, you must first remove it from the batch. The order will return to Draft status, where you can reschedule it.

Remove the Order from the Batch

1. Log in to your Merchant Portal.
2. Navigate to Routes > Scheduled.
3. Select the batch containing the order.
4. Click Edit.
5. Click the × (remove icon) next to the order you want to reschedule.
6. Confirm your changes.

The removed order will move back to Draft status.

Reschedule the Order

1. Go to Routes > Drafts.
2. Open the removed order.
3. Select your preferred Service Level and Pickup Time.
4. Review the details.
5. Click Confirm Delivery.

Important Notes

• Orders must be removed from the batch before they can be rescheduled.
• If editing options are unavailable, the order may already be locked for pickup.