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How do I remove and cancel a single order from a batch?

  • Updated

You can remove an individual order from a scheduled batch before pickup.

How to Remove an Order from a Batch:

  1. Log in to your Merchant Portal.
  2. Navigate to Routes > Scheduled.
  3. Select the batch containing the order.
  4. Click Edit.
  5. Click the × (remove icon) next to the order you want to remove.
  6. Confirm your changes.

The removed order will return to Draft status, where you can edit, reschedule, or cancel it.

How to Cancel the Removed Order:

  1. Go to Routes > Drafts.
  2. Open the removed order.
  3. Click Cancel Delivery.
  4. Confirm the cancellation.

Important Note: Orders can only be modified or removed before they are scheduled for pickup.