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Is unbatching required to change an order’s address?

  • Updated

Yes. If an order is part of a batch, you must unbatch the route before updating the delivery address.

How to Unbatch a Route and Update an Address:

  1. Log in to your Merchant Portal.
  2. Navigate to Routes.
  3. Select the batch you want to modify.
  4. Click More (on the right-hand side).
  5. Select Unbatch Route.
    • All orders in the batch will return to Draft status.
  6. Open the draft order you need to update.
  7. Click Edit and update the address under Delivery Information.
  8. Save your changes.

How to Re-batch Orders:

  1. Go to Routes > Drafts.
  2. Select the relevant draft orders (including the updated order).
  3. Click Batch.
  4. Choose your preferred pickup time.
  5. Review and confirm the batch.