Returns for PIN-required deliveries (e.g., alcohol, prescriptions, and vape products) are free of charge. However, returns for photo proof of delivery orders are subject to applicable fees.
Returned items are delivered back to your business location on the same day.
If your business is closed, the courier will place the package in a secure location or you may request to have it returned to an alternative address, such as a secondary business location or a home address.
Good to know:
To update the return address to an alternative location, please contact our Support Team at 647-(TREXITY) for assistance.