Orders may not be included in a batch due to:
- Pickup timing conflicts
- Routing constraints
- Delivery density requirements
- Real-time system optimization conditions
Batching is automatically calculated based on route efficiency and operational factors. Not all orders will qualify.
If your order is going to an area with no other deliveries nearby, it may not be batched, as combining it with other orders would not create an efficient route. If an order is not batched, it can still be scheduled as a single delivery.
How to Schedule the Order Individually:
- Log in to your Merchant Portal.
- Open the order that was not included in the batch.
- Click Edit.
- Select your preferred Service Level and Pickup Window.
- Review the details.
- Click Confirm Delivery.
If batching continues to exclude an order and you believe it should qualify, contact Support for further review.