Yes. If you experience an issue with a courier, you may request that they no longer be paired with your business for future deliveries.
How to Submit a Request:
Email support@trexity.com with:
- Order ID(s) related to the concern
- Date(s) of delivery
- A clear explanation of the issue
- Any supporting details or evidence (if available)
What Happens Next:
- Your request is reviewed by our Escalations Team.
- The details are assessed alongside delivery records and courier history.
- The case is coordinated with the Courier Operations Team.
- Appropriate action is taken, which may include unpairing the courier from your account.
Trexity takes courier performance and merchant relationships seriously. All requests are reviewed thoroughly to ensure service quality and accountability.