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How can I update my pickup zone after moving to a new city or province?

  • Updated

If you are moving to a new city or province, you must update your address and pick-up zone to continue receiving delivery opportunities in your area.

Updating your Address

  1. Go to your Profile in the Trexity Driver App.
  2. Update the Address field with your new address.
  3. Click Save.
  4. Your account will be placed under review, while our Courier Team reviews the update. During this period, you will not have access to delivery opportunities in the app.
  5. You will receive confirmation once the review is complete.

Select your New Pick-Up Zone

  1. Return to your Profile
  2. Navigate to Pick-Up Zone
  3. Select your new city
  4. Click Save to confirm your changes

Good to know:

The above process only applies to moves within the same province (e.g., Toronto → Ottawa).

If you are moving to a different province (e.g., Toronto → Vancouver):

  1. Update your address in the app
  2. Contact the Courier Team at drive@trexity.com for assistance with updating your pick-up zone.