Merchants will receive an email notification if their invoice has failed and requires manual payment. If the invoice remains unpaid, you will not be able to schedule or post any deliveries.
If your account was paused due to a failed payment, it will automatically reactivate once the outstanding balance is paid.
How to Pay a Failed Invoice:
- Log in to your Merchant Portal.
- Go to Admin → Billing → Invoices.
- Locate the invoice marked “Failed.”
- Click Get Invoice to complete the payment.
Once payment is successfully processed, your account will be automatically re-enabled. No additional action is required.