If you believe there is an error on your invoice, contact our team for review.
How to Report an Invoice Discrepancy:
Email support@trexity.com and include:
- Your Invoice Number
- The date range of the invoice
- A clear description of the discrepancy
- Any supporting details (route IDs, order IDs, screenshots, etc.)
Our Escalations Team will review the invoice, investigate the issue, and follow up with next steps. They will report back with their findings within 24 hours of your email being sent. Ensure all relevant details are included in your initial email.