Before you renounce; Renouncing a route has consequences:
- You won’t be paid for the route.
- Your completion rate will drop, which may lower your Courier+ tier and benefits.
When you can renounce in the app
You can renounce on your own if both of these are true:
You can renounce on your own if both of these are true:
- You haven’t picked up the order yet (your route status is “En route to pickup” or “Arrived at pickup”).
- It has been less than 3 hours since you accepted the route.
If your route includes multiple grouped routes, each one has to meet these conditions.
How to renounce
- On your active route screen in the Trexity Driver app, tap the TOUR DETAILS bar at the top (the one with the down arrow). This expands your route details.
- Find the route you want to give up under Routes and tap the red RENOUNCE button next to it.
- Read the warning, then choose a reason from the list. If you choose “Other,” briefly describe what happened (up to 300 characters).
- Tap Yes, Renounce Anyway to confirm. If you’ve changed your mind, tap No, take me back!
You need an internet connection to renounce. Once it’s done, the route disappears from your list and can’t be reopened for you.
Support can’t renounce for you
Our support team is unable to renounce a route on your behalf. Renouncing can only be done by you, from the Trexity Driver app, following the steps above.