Payout failures are related to banking or account configuration issues within Stripe. Couriers are responsible for ensuring their payout details are accurate and complete.
Common Causes & Resolutions:
Bank Declining Transactions
- Your bank is declining incoming transfers.
- Contact your bank directly to verify there are no restrictions on your account.
Multiple Bank Accounts on File
- Having more than one bank account linked in Stripe can delay payouts.
- Ensure only one active bank account is on file, and remove any additional or duplicate accounts.
Visa Debit Card Instead of Bank Account
- Stripe does not support payouts to Visa debit cards.
- Add a valid bank account in Stripe, and remove any debit card.
Incomplete Stripe Account Information
- Missing or incomplete personal details in Stripe can place payouts on hold.
- Log into your Stripe account.
- Complete any required fields or verification steps.
- Follow prompts to resolve outstanding requirements.
Incorrect Currency Setup (USD vs. CAD)
- A USD-based account may prevent receipt of CAD payouts.
- Update your payout method to a CAD-compatible bank account.