Are merchants able to contact couriers directly?

Merchants do not have access to courier profiles or personal phone numbers.

 

To protect privacy and maintain service standards, all courier communication is managed through Trexity’s support channels.

 

If you need immediate assistance with an active delivery, please call:

 

 

Our team will coordinate directly with the courier on your behalf.

 

Within your Merchant Portal:

This ensures your request is directed to the appropriate team quickly and efficiently.

 

 

For privacy and security reasons, direct courier contact information is not shared. Our support team acts as the central point of coordination to ensure smooth communication and resolution.