Our Support team is here to help with your deliveries and account. How you reach us depends on how urgent your issue is.
For urgent delivery issues: call us
If a delivery is in progress and something needs attention right away, call 647-TREXITY. Calling is the fastest way to get your issue resolved.
For everything else: email us
For questions, follow-ups, or general support, email support@trexity.com. To help us respond faster, include:
- Your business name
- The order or delivery ID, if your question is about a specific delivery
- Screenshots, if they help explain the issue
Find our contact details in the Merchant Portal
- Log in to your Merchant Portal.
- Click the Help button on the right side of the screen.
- Our contact details are listed in the Support section.
Have a question about growing your account?
For questions about your account setup, pricing, or getting more out of Trexity, email our Customer Success team at merchant@trexity.com.