By default, Trexity sends you email and text updates as your deliveries and returns move along. If you'd rather follow your orders in the Merchant Portal, you can turn these notifications off for any location.
What you can turn off
There are two settings, and you can use them separately:
- Delivery workflow: stops the email and text updates sent to you while your deliveries are in progress.
- Return workflow: stops the email and text updates sent to you while returns are on their way back to you.
These settings only change the notifications sent to you. Your customers will still get their delivery notifications as usual.
How to turn off notifications
- Log in to your Merchant Portal.
- Go to Admin > Locations.
- Find the location you want to update and click Manage.
- Select Contact from the menu on the left.
- Scroll down to Notifications and check either or both boxes:
- Disable all email/text notifications sent to you during the delivery workflow
- Disable all email/text notifications sent to you during the return workflow
- Click Save contact details.
How to turn notifications back on
Follow the same steps, uncheck the box, and click Save contact details.
Good to know
- Settings apply to one location at a time. If you have more than one location, update each one separately.
- You can still track everything in the portal. With notifications off, you can follow your deliveries and returns from the Deliveries tab.
- Your primary location has a shortcut. Go to Admin > Profiles & Users > Profile and click Change next to Primary Location to reach its contact details.
Still need help?
If you have questions about your notification settings, our support team is happy to help.