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Setting up your business’ location and delivery hours

  • Updated

Your primary location is created automatically when you sign up, using the address you provided. 

Keeping its details and hours up to date helps drivers find you and makes sure deliveries are only scheduled when you're open. If a delivery's pickup or drop-off time falls outside your hours, the portal won't let you post it.

You can visit this page to check if Trexity services your business location

How to set up your location:

  1. Log in to the Merchant Portal and go to Admin → Locations.
  2. Click Manage next to your location (your first location is marked Primary).
  3. Under Location, check your Name and address, then click Save location.
  4. Under Contact, add a contact name, phone number and email, then click Save contact details. You'll receive an automated code to verify your phone number.
  5. Under New Delivery Defaults, add any Default Pickup Instructions for drivers, such as where to park or which door to use, then click Save defaults.

You can watch the video below on managing multiple locations:

 

How to set your delivery hours:

  1. On the same location page, go to Delivery Hours.
  2. Click a time window to change its start and end times, or click + to add another window (up to 4 per day, e.g. if you close for lunch).
  3. To mark a day as Closed, remove all of its time windows.
  4. Click Save delivery hours.

Trexity operates from 7:00 AM to 8:00 PM. Deliveries post only when your store’s delivery hours fall within that window.

  • Inside both windows: If your store is open 11:00 AM–7:00 PM, deliveries post across that whole range.
  • Outside Trexity’s hours: If your store is open until 9:00 PM, deliveries stop posting at 8:00 PM.

Posting a delivery means making it available to couriers so one can be dispatched for pickup.

Good to know

  • Each location has its own delivery hours.
  • The time windows you set for a location can’t overlap each other.

Tip: Keep your delivery hours within 7:00 AM–8:00 PM so you don’t miss pickups.

To check your timezone, go to the Advanced section of the location page.

You'll need a verified phone number and a credit card on file before you can post deliveries for a location. Go to this article to learn how to add a payment method. 

To add more locations, see you can check out this article. 

Need help? Contact the Trexity support team.