Your profile and contact details tell Trexity, couriers, and your customers how to reach you. Keeping them up to date helps your deliveries run smoothly.
Update your business profile
- Log in to your Merchant Portal.
- Go to Admin > Profiles & Users and select the Profile tab.
- In the General section, you can update:
- Name: your business name. It appears in the notifications your customers receive, so use the name they know you by.
- Industry: the type of business you run.
- French bi-lingual customer notifications: check this box to send customer notifications in both English and French. This only affects customer notifications. Your Merchant Portal stays in English.
Update your contact details
Each location has its own contact details.
- Go to Admin > Locations.
- Find the location you want to update and click Manage.
- Select Contact from the menu on the left.
- Update any of the following:
- Contact Name: the main person for this location.
- Contact Phone: the number couriers and our support team will call. You can add an extension if needed.
- Contact Email(s): you can add more than one email, so the right people on your team stay informed.
- Billing Contact Email: where invoices and billing updates are sent. If you leave it blank, your contact email is used.
- Customer Contact Email: an email your customers can use to reach you. Leave it blank if you don't want to show a contact email to customers.
- Click Save contact details.
About your contact phone number: Each location can have only one contact phone number. Choose one where you or your team can be reached at all times, because it may be used for time-sensitive delivery issues.
Still need help?
If you have questions about updating your profile, our support team is happy to help.