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Adding Payment Methods

  • Updated

You need a credit card on file before you can post deliveries in the Trexity Merchant Portal. Your card is charged automatically under Trexity's billing terms, so you never have to pay for each delivery manually. 

Trexity’s billing terms outline how and when you are invoiced and how payments are processed:

  • Invoices are issued daily at the end of each day.
  • Payment is due upon receipt.
  • The credit card on file is charged automatically.

Where to find your billing terms: 

  1. Log in to your Merchant Portal.
  2. Go to Admin → Billing → Payment.
  3. Your Billing Terms & Conditions are displayed on the right-hand side of the page.

Without a card, you'll see "Payment registration incomplete. Please provide a credit card." when you try to post a delivery. 

How to add your credit card:

  1. Log in to the Merchant Portal and go to Admin → Billing → Payment.
  2. Under Payment Method, click Provide Credit Card.
  3. Enter your card number, expiry date, CVC and postal code, then click Save Card.

Once saved, you'll see the last four digits of your card on the page. New accounts can also add a card through the Finish Setup button at the top of the portal.

Please note: Trexity uses Stripe, a secure third-party payment processor, to store and process your credit card information. Your full card details are held by Stripe and are not stored on Trexity's servers.

Good to know:

  • Only the account owner can see the Payment tab.
  • Your card is stored securely with Stripe, our payment processor. We accept all major credit cards, including Visa, Mastercard and American Express.
  • The card applies to all your locations. To change it later, click Replace Credit Card on the same page.
  • Your billing terms are shown on the right-hand side of the Payment tab. All merchants follow Trexity's standard billing terms with a card on file.

Need to add a different credit card to another location?

  1. Log in to your Merchant Portal.
  2. Click the Admin tab and select Locations.
  3. Find the location you want to update and click Manage.
  4. Go to the Billing section and add the new credit card.

Still need help?

If you have trouble adding your card, contact the Trexity support team and we'll be happy to help.