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How do I change my login email or password?

  • Updated

You can update your login details anytime from the Merchant Portal.

Change your login email

  1. Log in to your Merchant Portal.
  2. Go to Admin > Profiles & Users and select the Profile tab.
  3. In the Login section, click Change Email.
  4. Follow the on-screen steps to verify and confirm your new email.

For your security, you'll need to verify the change before your new email becomes active.

Change your password

  1. Go to Admin > Profiles & Users and select the Profile tab.
  2. In the Login section, click Change next to Password.
  3. A pop-up will confirm where the reset email will be sent. Click OK.
  4. You'll be logged out of the Merchant Portal.
  5. Open the "Reset password" email and follow the link to set your new password, then log back in.

If you don't see the email within a few minutes, check your spam or junk folder.

Can't log in?

If you've forgotten your password, click Forgot password on the login page. We'll send a reset link to the email address on your account.

Still need help?

If you have questions about updating your profile, our support team is happy to help.