Do couriers have access to the customer’s 4-digit PIN?

No. Couriers cannot view customer PINs.

A courier cannot complete a PIN-required delivery without the recipient providing the correct 4-digit PIN at the time of drop-off.

How PIN Deliveries Work:

• The 4-digit PIN is sent only to the recipient via email and SMS.
• Couriers do not have visibility into the PIN before arrival.
• The delivery cannot be completed without the recipient sharing the correct PIN.

This process ensures that only the intended recipient can authorize and receive the package.

Why this matters:

PIN verification adds an extra layer of security, helping guarantee that deliveries are handed directly to the correct individual.