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How can I update a recipient’s contact details?

  • Updated

You can update the recipient’s name, phone number, or email as long as the order has not gone live.

Updating Contact Details:

  1. Log in to your Merchant Portal.
  2. Locate the order and click Edit.
  3. Go to Delivery Information.
  4. Update the recipient’s contact details.
  5. Click Confirm Delivery to save your changes.

Important Note:

  • After making changes, you must re-download and reprint the label.
  • Click Download Label and attach the updated label to the package.
  • Do not use the old label once contact details have been changed.