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How can I update an order ID?

  • Updated

You can update the order ID as long as the order has not yet been released to the system.

Once the order has been released, whether it is waiting for a courier to accept it or a courier is already en route for pickup, no further updates can be made.

Updating Order IDs:

  1. Log in to your Merchant Portal.
  2. Locate the order and click Edit.
  3. Go to Delivery Information > Order ID.
  4. Update the Order ID as needed.
  5. Click Confirm Delivery to save your changes.

Important Note:

After updating the Order ID:

  • You must re-download and reprint the label.
  • Click Download Label and attach the new label to the package.
  • Old labels should not be reused.