Skip to main content

How do I check the status of returned orders?

  • Updated

You can monitor returned orders in two ways:

  • Enable email and SMS notifications
  • View return statuses directly in your Merchant Portal

Option 1: Enable Return Notifications

If you’d like to receive updates during the return process:

  1. Log in to your Merchant Portal.
  2. Navigate to Admin > Locations > Manage > Contact > Notifications.
  3. Enable or disable email and SMS alerts for return updates as needed.

Once enabled, you’ll receive notifications as the return progresses.

Option 2: View Returned Orders in Your Portal

You can also check return statuses at any time directly from your dashboard:

  1. Log in to your Merchant Portal.
  2. Navigate to Routes.
  3. Select Returns to view all returned orders.
  4. Use the search and filter tools if needed:
    • Search by route ID or order ID
    • Filter by status, date, or order IDs

Important Note: Using both notifications and the portal view ensures you stay informed in real time while also maintaining visibility into past returns.