You can set and update default pickup and drop-off instructions directly from your Merchant Portal. These instructions are automatically applied to new deliveries, helping couriers complete pickups and drop-offs smoothly and consistently.
Updating your Default Instructions
- Log in to your Merchant Portal
- Navigate to Admin > Locations > Manage > New Route Defaults
- Enter your instructions in the Default Pickup and Delivery Instructions field
- Click Save Defaults to apply your changes
Once saved, these instructions will be used as the default for future deliveries. You can still adjust instructions on individual orders if needed.
Important to know:
- Clear, concise instructions help reduce delays and follow-up questions
- You can update these defaults anytime as your processes or locations change