You can view a courier’s estimated time of arrival (ETA) directly from your Merchant Portal once a courier is on the way. This helps you prepare your order and ensure a smooth handoff.
How to Check Courier’s ETA
- Log in to your Trexity Merchant Portal
- Navigate to Routes
- Select On The Way to You to view your courier’s estimated arrival time
- Use the search and filter tools if needed:
- Search by route ID or order ID
- Filter by status, date, or order ID
Good to know: ETAs are estimates and may adjust slightly due to traffic or route conditions.