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How do I check when a courier will arrive for pickup?

  • Updated

You can view a courier’s estimated time of arrival (ETA) directly from your Merchant Portal once a courier is on the way. This helps you prepare your order and ensure a smooth handoff.

How to Check Courier’s ETA

  1. Log in to your Trexity Merchant Portal
  2. Navigate to Routes
  3. Select On The Way to You to view your courier’s estimated arrival time
  4. Use the search and filter tools if needed:
    • Search by route ID or order ID
    • Filter by status, date, or order ID

Good to know: ETAs are estimates and may adjust slightly due to traffic or route conditions.