How do I view cancelled orders?

Cancelled orders remain available in your Merchant Portal so you can review them for reference, reporting, or follow-up as needed.

How to View Cancelled Orders

1. Log in to your Trexity Merchant Portal
2. Navigate to Routes
3. Select Cancelled to view all cancelled routes and orders
4. Use the search and filter tools to quickly find specific orders:
   • Search by route ID or order ID
   • Filter by status, date, or order ID

Good to know: Cancelled orders are retained for visibility and record-keeping, making it easier to track changes or review past activity.