You can edit a delivery up until the order goes live.
Once the order is live, whether it is waiting for courier acceptance, a courier is en route for pickup, or it is out for delivery, you will no longer be able to modify any details.
When Can I No Longer Edit?
- If editing options are greyed out, the order is no longer editable.
- This typically means the order is already scheduled for pickup or assigned.
Need Help With a Current Order?
If you require assistance with an active or locked order:
- Call 647-TREXITY
- Or use the Help option in your Merchant Portal