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Where can I check an order’s delivery ETA?

  • Updated

You can view an order’s estimated time of arrival (ETA) directly in your Merchant Portal once the courier is on the way.

Checking Delivery ETA:

  1. Log in to your Trexity Merchant Portal.
  2. Navigate to Routes.
  3. Select Out for Delivery to view your courier’s estimated drop-off time.
  4. Use the search and filter tools if needed:
    • Search by route ID or order ID
    • Filter by status, date, or order IDs

Important Note:

  • The ETA reflects the courier’s current route progress.
  • Estimated times may adjust slightly due to traffic, weather, or route changes.
  • For the most accurate live tracking experience, your customer can use their tracking link.