You can view an order’s estimated time of arrival (ETA) directly in your Merchant Portal once the courier is on the way.
Checking Delivery ETA:
- Log in to your Trexity Merchant Portal.
- Navigate to Routes.
- Select Out for Delivery to view your courier’s estimated drop-off time.
- Use the search and filter tools if needed:
- Search by route ID or order ID
- Filter by status, date, or order IDs
Important Note:
- The ETA reflects the courier’s current route progress.
- Estimated times may adjust slightly due to traffic, weather, or route changes.
- For the most accurate live tracking experience, your customer can use their tracking link.